With you on your journey...
At MyAmazingStory, we want to make sure that you are completely satisfied with your purchase. Our refund and return policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we won’t be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additionally, we require a receipt or proof of purchase to complete your return.
Address Issues - If you provide an insufficient address, the courier will return the shipment to our facility. In this case, you will be responsible for the cost of reshipment once we confirm an updated address with you.
If a shipment goes unclaimed, it will also be returned to our facility, and you will be responsible for the cost of reshipment.
Sealed Goods - We cannot accept returns of sealed goods, such as face masks, due to health or hygiene reasons. If you return an order with face masks, we won't be able to reship it and will have to dispose of it.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
Claims for Misprinted/Damaged/Defective - Items If you receive a misprinted, damaged, or defective item, you must submit a claim within 30 days of receiving it. For packages lost in transit, you must submit a claim within 30 days of the estimated delivery date. Claims that are our error will be covered at our expense.
Automated Email Notifications - When we receive your returned shipment, we will send an automated email notification to you. If a return goes unclaimed for 30 days, we will donate it to charity after 30 days.
Returns from Brazil - Customers residing in Brazil can request a return within 7 consecutive days after receiving their item by contacting our customer service and providing a picture of the item. However, the request will undergo an evaluation to verify whether the product was used or destroyed, even partially. In these cases, a refund won’t be possible.
Notification for EU Customers - According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
Therefore, MyAmazingStory reserves the right to refuse returns at its sole discretion.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, , please contact us here.
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned item, we will mail you a gift certificate.
If the item wasn't marked as a gift when it was purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver. They will then be notified about your return.
To ensure that your return is processed correctly, please do not send your purchase back to the manufacturer. Instead, mail the product to the return address on the package you received.
Please note that you will be responsible for paying the shipping costs for returning your item, and these costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item. While we will do our best to process your return, we cannot guarantee receipt of the item.
Once we receive and inspect your return, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will process your refund and apply it to your credit card or original method of payment within a certain number of days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds - If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company. It may take some time before your refund is officially posted.
If you still haven’t received your refund after doing this, please contact us here.
Partial Refunds - In some cases, we may only be able to grant partial refunds. These include:
Sale Items - Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us here for questions related to refunds and returns.
